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I can rely on quality cross-border service and specialist knowledge
Personal assistance adapted to your needs

We aim to help our customers every step of the way – from opening your account to developing your investment plans. With years of experience servicing international investors and expats in over 150 countries, we understand you have very individual needs and goals.

Whether you have a specific need in mind, or are still exploring the options, you can trust a global leader in direct investing to help you take control of your finances. 

Call us on +352 2603 2003 (weekdays, 8am to 10pm CET)

 

USEFUL FORMS

Simple forms to help you invest 

 

Find, download and print all the forms you need

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Application Form

For multi-currency investing in stocks, ETFs and investments funds

Multi-currency investment account application form

For Derivatives trading in Forex, CFDs, Options and Futures

Derivatives account application form  

For trading US securities

W-8BEN – Certificate of foreign status of beneficial owner

Security Transfer In

Securities transfer form

 

FAQs

Straightforward answers to your questions
    • With Internaxx Bank you can trade equities from more than 15 exchanges in North America, Europe and Asia. The exchanges include the following markets:

      North America

      • New York (NYSE, Nasdaq) 
      • Toronto (TSE)

      Europe

      • Frankfurt (Xetra) 
      • Euronext Paris 
      • London (LSE, AIM) 
      • Dublin 
      • Euronext Amsterdam 
      • Euronext Brussels 
      • Madrid (IBEX) 
      • Zurich (SWX) 
      • Stockholm (SX) 
      • Milan

      Asia*

      • Singapore (SGX) 
      • Hong Kong (HKEX) 
      • Australia (ASX)

      *Please note that for Asian stock exchanges, our Client Desk will only be accessible by telephone from 8.00 to 22.00 CET from Monday to Friday.

    • A stop order is an order placed below the current market price and is triggered if the stock reaches at or below the stop price. Once a stop order is triggered, your order will become a market order. For a NYSE/AMEX/LSE/TSX stock, a stop order is triggered by the last trade. If a sell stop order is placed above the current market price of the stock, it will not be accepted by the exchanges and will be cancelled.

      The advantage of the stop order is that you do not need to monitor your stock investments on a daily basis of how your stock is performing. The disadvantage of the stop order is that the stop price can be activated by a short term fluctuation on the stock's price.

      Let us consider the example where you buy DELL computers on the NASDAQ market at $30 per share. If you have an investment strategy where you do not wish to lose much more than 10% of your initial investment, you then place a stop loss order for $28 (after buying the stock). This means that if DELL computers falls below $28 per share, your holdings will be sold at the prevailing market price.

      Another aspect to keep in mind is that once the stop price is reached, your stop order becomes a market order and the price at which you sell may be much lower from the stop price. In the above example, you may have a market fill at $25 which is more than your anticipated loss of 10%. This is to be considered in a fast moving market where stock prices fluctuate very rapidly.

    • A stop order that can be set at a defined distance away from a security's current market price. A trailing stop for a long position would be set below the security's current market price; for a short position, it would be set above the current price. The "trigger price" of the trailing stop will move in line with the security, as long as its price is rising (for a sell order) or falling (for a buy order). A trailing stop is designed to protect gains by enabling a trade to remain open and continue to profit as long as the price is moving in the right direction, but closing the trade if the price changes direction by a specified amount.

    • Internaxx Bank offers mutual funds from major asset managers and promoters such as Fidelity, Schroders or HSBC, sourced from around the world. New mutual fund providers are regularly added to our website on the Investment Funds page.

    • For more information on "ETPs", click here refer for our dedicated section.

    • You can invest in Company Warrants through our standard trading account. Warrants are volatile and complex investments and not suitable for all investors. You may need to complete an appropriateness test before trading them. Warrants are issued by companies on their own ordinary shares to raise capital. Their value depends on several factors including the price of the ordinary share (the underlying security). Warrants cost a fraction of the price of their underlying security and give the buyer the right (but not the obligation) to buy this underlying security at a predetermined price (the Strike or Exercise Price) on or before a predetermined date (the "Expiry" Date).

    • To transfer money into your account at Internaxx Bank, please use the following information:

      • Your account IBAN number can be found via My Account > Balances page 
      • Your account name: Your name 
      • SWIFT or BIC code: TDWLLULL 
      • Receiving bank name: Internaxx Bank S.A. 
      • Receiving bank address: 46a Ave J.F. Kennedy, L-2958 Luxembourg 
      • Communication: optional

       

      Please note

      • We can only accept money transfers from a bank account in your name to your account with us. Please note we do not accept third party transfers. 
      • We may ask you to provide further information and documentation on money transfers, and in some circumstances we may decide to decline the transfer.
      • We can only accept transfers from the following countries: Andorra, Armenia, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bhutan, Botswana, Brazil, British Virgin islands, Bulgaria, Canada, Cape Verde, Cayman Islands, Chile, China, Czech Republic, Cyprus, Croatia, Denmark, Dominica, Estonia, Finland, France, Gabon, Germany, Gibraltar, Greece, Grenada, Guernsey, Hong Kong, Hungary, Iceland, India, Ireland, Isle of Man, Italy, Japan, Jersey, Jordan, Kiribati, Kuwait, Latvia, Lesotho, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Marshall Islands, Mauritius, Micronesia Federated, Monaco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saint Lucia, Saint Vincent & the Grenadines, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tonga, Ukraine, United Arab Emirates, United Kingdom, U.S.A., Zambia.
    • Our Securities Transfer in form can be downloaded by clicking here.

    • To transfer money out of the account please log into your account and submit your instruction under Payments/Transfers, Withdraw funds. Please note that we cannot transfer funds to a third party.

    • Settlement will be two or three working days after the transaction, depending on the exchange. However, the amount of this trade will be taken into account immediately in your available funds.

    • Yes, the currency of settlement does not have to be the currency of the stock you are trading in. When placing an order on a stock or ETF, you can choose from any of the nine available currencies for settlement, depending on your available funds. FX charges apply.

    • No, you have to sell the stock on the same stock exchange where you bought it from.

    • The bank will credit all dividends directly to your account, less any applicable withholding tax. Dividends are usually paid in the currency of the stock.

    • A corporate action is any event by a company that affects your holding of shares or other securities in that company and which may in turn require action by you. Examples of corporate actions include take-over bids and mergers, rights issues, capitalisation issues and stock splits.

    • If the stock price is:

      • Less than EUR 50, there are no restrictions 
      • Between EUR 50 and EUR 100, the tick is EUR 0.05 (a limit of 63.24 is not possible; has to be 63.20 or 63.25) 
      • Between EUR 100 and EUR 500, the tick is EUR 0.10 
      • Above EUR 500, the tick is EUR 0.50

       

    • Hong Kong 

      Currency

      HKD

      Trading times

      HK time: 10am to 4pm / CET: 4am to 10am

      Settlement date

      T+2

      Order types and conditions

      Limit order: good for today + Market order Input of invalid limit prices may result in your order rejecting.

      Trade lots

      Board lots

      Tick size

      $0.01

      Local duties

      Transaction levy (SFC charge) 0.004% on traded amt  Trading fee (SEHK charge) 0.005% on traded amt  Trading tariff of HKD 0.50 payable to the exchange for each B/S order  S/Duty (Gov. charge) 0.1% on traded amt rounded up to nearest HKD  Levies charged on both purchase & sale

      Web address

      List of stocks available: http://www.hkex.com.hk/eng/index.htm 

      Singapore

      Currency

      SGD

      Trading times

      Singapore time: 9am to 12.30am - 2pm to 5pm  CET: 3am to 6.30am - 8am to 11am

      Settlement date

      T+3

      Order types and conditions

      Limit order: good for today + Market order  Input of invalid limit prices may result in your order rejecting.

      Trade lots

      Board lots of 100

      Tick size

      Enter valid tick size for limit price:  -Stock price< $1.00 = $0.005  -Stock price< $10.00 = $0.01  -Stock price> $10.00 tick is $0.02

      Local duties

      Clearing fee (CDP* imposed) 0.04% (max SGD 600)  SGX Trading fee 0.0075%  GST (Goods and Services Tax) 7% on all fees starting 01-07-07  *Central Depositary  Levies charged on both purchase & sale

      Web address

      List of stocks available: www.eoddata.com/Symbols/SGX/C.htm 

      Australia

       

      Currency

      AUD

      Trading times

      Sydney time: 10:10am to 4pm / CET: 2:10am to 8am

      Settlement date

      T+3

      Order types and conditions

      Limit order: good for today + Market order  Input of invalid limit prices may result in your order rejecting.

      Trade lots

      None

      Tick size

      Enter valid tick size for limit price:  -Stock price< $0.10 = $0.001  -Stock price> $0.10 to < $0.50 = $0.005  -Stock price> $0.50 = $0.01

      Local duties

      None

      Web address

      List of stocks available: http://www.asx.com.au 

    • A Retail Service Provider (RSP) is a firm that provides the price feed for the online electronic quoting system similar to a computerised market maker. Internaxx Bank uses a number of RSPs to help execute your order on the London stock Exchange (LSE) at the best price available.

      Most LSE trades by retail clients are executed electronically via an RSP and do not execute on the central order book of the LSE (off book). LSE Trades of a large size above the Exchange Market Size (EMS) of a stock will usually be required to be placed manually with the market as RSPs will not always quote above the EMS.

      We will attempt to execute your LSE order electronically via the RSP system. If we are unable to gain an RSP quote for your LSE order we will then approach a market maker and deal your order manually;

    • It depends on what kind of fund you are buying. Mutual Funds are 'forward priced' - which means that the orders are placed with the fund companies on a daily basis prior to the Net Asset Value of the shares being calculated - again each day.

      Our clients will know fund unit / share prices the same day as the order was placed providing that it was placed prior to 11.00hrs CET. Orders placed after this time will be placed the following business day so in this case it will be the following day that a client will have access to this information. Settlement for such orders is trade date plus 3 business days (according to the Luxembourg civil calendar).

    • Performance figures are calculated using the average book cost method. It is calculated daily based on the closing price using the following formulas:

      • Book value = (quantity x purchase price) + commission 
      • Average book price = ((quantity x book value) + commission) / quantity 
      • Performance = (closing price - book value) / book value

       

    • If you buy or sell additional shares, the average book value and performance figures are automatically updated.

    • If you transfer-in some securities, the book value displayed will be 0. We recommend that you manually enter the book value using the "Edit book value" button on the "Portfolio" page.

    • Log-in at http://www.internaxx.com, and click on "My Account" and then on "Portfolio" or "Holdings".

    • You can easily update the book value for your securities using the "Edit book value" button on your "Portfolio" page. Performance will automatically be updated with this new data.

    • You hold BMW shares in your portfolio at 25 EUR

      Quantity: 250 

      Value of purchase: 6250 EUR 

      Comission: 29.95 EUR 

      Total purchase price: 6279.95 EUR

      In this case, the book cost per share is 25.12 EUR (6279.95/ 250] and the book value of the position is 6279.95 EUR [ (250x25)+29.95]

      If the closing price of the shares is 27 EUR, the closing value of this position is 6750 EUR [250 x 27]. Therefore, performance is 7.48% [(6750 - 6279.95) / 6279.95].

    • You buy an additional 350 BMW shares at 27 EUR

      Purchase price of the additional position: 9 450 EUR

      Commission: 29.95 EUR

      Total transaction cost: 9479.95 EUR

      Total cost of the position: 6279.95 EUR + 9479.95 EUR = 15759.90 EUR

      Consequently, the average book value is 26.26 EUR [15759.90 / 600] and the book value of the position is 15759.90 EUR (26.26 EUR x 600).

      If the share's closing price stay at 27 EUR, the closing value of this position is 16200 EUR [600 x 27]. Therefore performance is 2.79% [(16200 - 15759.90) / 15759.90].

    • You sell 300 BMW shares .

      Book value of sold shares: 300 x 26.28 EUR = 7885 EUR

      Book value of remaining shares: 300 x 26.28 EUR = 7885 EUR

      Performance if shares are quoted at 27 EUR: [(8100 - 7885) / 7885)] = 2.73 %

    • To get the most out of our website we recommend you use the following browser versions:

      • Mozilla Firefox version (current version)
      • Google Chrome
      • Internet Explorer 11
      • OSX Safari 8

       

      You can also use the following browser versions, but you may experience some problems accessing certain areas of our website.

      • Microsoft Internet Explorer 8 & 9
      • OSX Safari 7

       

      For our transactional site, we support 128-bit encryption. If your browser does not support this level we strongly recommend that you upgrade. If you don't, you can still trade on the site, but you will not be using the highest levels of security available.

    • Ensure the Java Runtime Environment (JRE) is enabled in your web browser. On Windows, open the Configuration Panel / Java application, select the Advanced Tab and open the <APPLET> tag support option. Confirm that the option is checked for your web browser (Internet Explorer, Mozilla and Netscape). Select Apply.

      If the Java Control Panel is not present in your Control Panel, please download and install a Java Runtime Environment from http://java.com/en/download/manual.jsp

    • You need to add the Internaxx site to your list of trusted web sites. With Internet Explorer, go to Tools / Internet Options, select the Security tab and choose Trusted Sites; on the Sites page unselect the "Require server verification for all sites in this zone" and add http://www.internaxx.com and https://www.www.internaxx.com to the list

    • Internaxx has a pioneering spirit, which we combine with world-class security thanks to our membership of the Luxembourg Deposit Guarantee Fund (FGDL), guaranteeing deposits up to €100,000. In addition to this, we are also backed by J.C. Flowers & Co. a leading private investment firm, with approximately $15 billion of capital invested and investments in 46 banks and financial companies across 16 countries. Internaxx offers you the reassurance and peace of mind that only comes with a leader in international investing.

    • The Internaxx website supports the latest security encoding, which requires at least 128-bit encryption. If you do not have a browser that supports this level of encryption, we strongly recommend that you upgrade to the newest browser family available. If you require further assistance, please call our Customer Services Team on +352 2603 2004.

    • Yes, telephone calls are recorded to ensure accuracy and enable us to check any details or instructions you have given us.

    • "Phishing" is an attempt to trick people into giving out private information that will be used for identity theft (e.g. usernames and passwords, bank account numbers).

      An e-mail generally formatted to appear to be from a legitimate source is sent to an unsuspecting user. The message, usually providing a link to a login page, may ask you to "update," "validate," or "confirm" your account information. Sometimes it also threatens the user to terminate his account unless he responds immediately.

      • Never respond to suspicious emails asking for sensitive information. Internaxx will never ask for your details in this way. 
      • Never follow the links / open any attachment in an email you suspect might be phishing.

      Should you receive any unsolicited e-mail communication claiming to be from Internaxx Bank and requesting such sensitive information, please DO NOT RESPOND to it and REPORT it to us as soon as possible (phishing@internaxx.com or +352-2603 2003).

       

    • This note applies to individual and holders of joint accounts who are residents of EU Member states. Individual resident outside EU are generally not affected, although if you hold a passport issued by an EU Member state, you should also read on.

      The EUSD is an agreement between the EU Member States to automatically exchange of information with each other about customers who earn savings income in one EU Member state but reside in another. It was approved by the EU Council of Ministers on 03/06/2003 and came into effect from 01/07/2005. The directive can be applied in two ways (Exchange of Information or Withholding tax).

      The EUSD extends to a number of forms of saving income and not only to interests paid on bank accounts. These are interests from, and the proceeds of sale or redemption of, certain bonds and income from certain type of investments funds. The Directive affects:

      • Interests paid or credited to accounts 
      • Interests rolled up when the balance is repaid 
      • Interest paid out on debt-claims (this would include all UK Government securities and certain other types of bonds) 
      • Interest accrued and paid out on the above when debt-claims are sold 
      • Distribution made by certain unit trusts and other open ended collective instruments funds which have invested more than 15% of their investments in debt claims 
      • Accumulated income paid out when units in certain collective investment funds that have invested more than 25% of their investments in debt claims are redeemed, repaid or sold.

      For a transitional period, Luxembourg has been allowed to apply a withholding tax, instead of engaging in the automatic exchange of information. To align with the rest of Europe, from 01.01.2015 the country has now introduced the automatic exchange of information.

    • The law of 23 December 2005 ("Law introducing a domestic withholding tax on certain interest income on interest payments") introduced new tax provisions for Luxembourg taxpayers. As one of the main features, since 1 January 2006, certain income interest received in Luxembourg by a natural person resident in Luxembourg have been subject to a final withholding tax of 20%.

    • Income on which the withholding tax has been levied should not be subject to any further income tax.

    • The Common Reporting Standard (hereafter “CRS”) is a regulation initiated by the OECD, aiming at preventing tax evasion and leading to a global automatic exchange of information between CRS-participating jurisdictions. A CRS participating jurisdiction (or “CRS jurisdiction”) is a country that agreed to implement the CRS. The CRS has been implemented at European Union level through the Directive on Administrative Cooperation (Directive 2014/107/UE), known as “DAC 2”. Relationships with non-EU countries are ruled by mean of multilateral agreements known as “Competent Authority Agreements”. The CRS requires financial institutions to report financial accounts held, directly or indirectly, by account holders that are tax residents in a CRS jurisdiction. For further information please consult the OECD website.

      CRS in Luxembourg

      On 14 August 2015, the bill N° 6858 was introduced requiring Luxembourg's financial institutions to identify bank accounts to be communicated on the basis of residency indicia established by the OECD Common Reporting Standard. The first exchange of information will take place in 2017 and will concern financial data relating to the financial year 2016. From this point onward the report will be due each year for the previous calendar year.

      Which data are reported?

      Essentially the same information must be reported under the CRS as under FATCA but there is a broad definition of what constitutes a financial account. The following data will be reported:Identification of the person resident for tax purpose in a CRS country (Full Name, Address, Date and place of birth, tax identification number)Identification of the accounts held (account numbers) and their balances;Details of financial revenues received (interest, dividends, proceeds from sales..)

      What does CRS means for Internaxx customers?

       Internaxx Bank will determine if customers enter into the CRS field of application and will be legally obliged to report these to the relevant tax authorities. All new customers will be required to provide their tax residence(s) for tax purposes, and their tax identification number(s). Without this information, Internaxx Bank will be unable to open an account for the applicant.

    • Internaxx' clients have access to the following contents and functionalities:

      • Functional " Quotes " page: allowing you to view all important information quotes, graph, news, corporate actions.
      • Stockwatch including the performance and new functional links to news and charts
      • Search tool for stocks and news with multiple sort criteria : symbol, name, date, sector, market
      • Technical Analysis Reports from Trading Central.
    • With a Margin Loan you can use your securities as collateral to take out a cash loan or build your portfolio without additional funding. Click here to find out more

      Margin trading involves a high degree of risk to your capital and is not suitable for all investors. Losses can quickly and substantially exceed your initial investment. In the event of a Margin Call, you will be notified by email. You may need to make further contributions to your account or immediate action will be taken that can result in open positions being closed. You may need to sell stock or pay back part of your cash loan. You should fully understand the risks and seek independent advice if necessary.

    • If you are not satisfied with any aspect of our service you can tell us about your concerns in the following ways:

      • By Telephone

      In the first instance we would always prefer to hear from you by telephone on + 352 2603 2003.

      This will allow you to have a discussion with one of our representatives who will listen to your concerns, consider the issues raised, discuss your options and attempt to resolve your concern at first contact. 

      It is not always possible to resolve your concern at the first point of contact, in these instances our representatives will take full details of any issues raised and arrange for your concern to be investigated internally. We will then contact you to explain our findings.

      We may also ask you to provide details of your complaint in writing if we are unable to resolve the issue at first contact.

      • By Email, Letter or Fax 

      You can send full details of your complaint by email to customerservice@internaxx.lu or by fax to (+352) 26032042.

      If you prefer to send your concerns by postal mail, you should address your letter to:

      Client Services Manager,

      Internaxx Bank

      46a, av. JF Kennedy 

      L-2958

      Luxembourg.

      How long will it take?

      Our aim is to resolve your complaint at first contact. If we are unable to do this, we will write to you to within 10 business days to:

      • Acknowledge the reception of your complaint
      • Explain why we have not managed to resolve your concern
      • Tell you who is dealing with your concern and how to contact them
      • Obtain further information to help us resolve your case

      Please note that a complaint received on any day other than a business day, or after 17.00hrs CET on a business day, will be treated as received on the next business day for reporting purposes.

      Once we have sent you an acknowledgement of receipt of your complaint, we will aim to resolve your case within one month from receipt.

      In exceptional circumstances where the issues raised are particularly complex, matters may take longer to resolve. We will inform you when we expect to reach a final conclusion and when we anticipate providing you with our final response.

      Our final response, once issued will explain the outcome of our investigation and make you aware of the availability and contact details of the Commission de Surveillance du Secteur Financier (CSSF) who can be contacted should you not be satisfied with our response. 

      What happens if we cannot reach agreement?

      The CSSF operate a process to facilitate out-of-court resolution of complaints between customers and financial institutions and acts independently of Internaxx Bank. It provides a service as an unbiased adjudicator.

      The CSSF address is:

      Commission de Surveillance du Secteur Financier

      110, route d'Arlon

      L-1150

      Luxembourg

      Tel : (+352) 262511

      Fax : (+352) 26251601

      Email : direction@cssf.lu

       

Any questions?